Effective Date: August 6, 2026
Joanna Ernestine (“Joanna,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit joannaernestine.com, submit a form, schedule a call, enroll in Sober Self-Trust Mastery, join a private community, communicate with us, or use any related page, program, product, or service.
By using this website or voluntarily submitting information, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Information You Provide
Depending on how you interact with us, we may collect:
Your first name and, when requested, your last name.
Your email address.
Your telephone number when you choose to provide it.
Appointment dates, times, time zones, and scheduling information.
Responses to intake questions.
Information about the support you are seeking.
Messages, emails, comments, questions, or other communications you send.
Information you voluntarily share about sobriety, avoidance patterns, personal growth, emotional experiences, or current challenges.
Community participation information when you choose to join a Facebook, Telegram, or similar private group.
Purchase and transaction information if a paid service or product is offered.
You are not required to provide information beyond what is reasonably necessary to access the service you choose.
Information Collected Automatically
When you visit the website, certain technical information may be collected automatically, including:
Internet Protocol address.
Browser and device type.
Operating system.
Referring website or source.
Pages visited and actions taken.
General location derived from your IP address.
Cookie and similar technology information.
This information may be collected through our website platform, analytics tools, cookies, forms, scheduling software, and related service providers.
2. Personal and Sensitive Information
Your intake responses may include personal information related to sobriety, recovery, emotional well-being, relationships, habits, or life circumstances.
We collect this information only when you voluntarily provide it. We use it to understand the support you are requesting, prepare for your call, respond to you, and provide the service you selected.
We do not sell this information or use your private intake responses for targeted advertising.
Please do not submit medical records, clinical documents, Social Security numbers, financial account credentials, or information that is unnecessary for your masterclass enrollment or Sober Self-Trust call.
3. How We Use Your Information
We may use personal information to:
Provide access to the 90-minute Sober Self-Trust Mastery masterclass.
Schedule and manage private 30-minute Sober Self-Trust calls.
Review intake responses and prepare for scheduled conversations.
Send booking confirmations, reminders, access instructions, and service-related notices.
Respond to questions and customer-support requests.
Provide links to private communities or related resources.
Personalize your experience.
Send educational or promotional emails when you have consented to receive them.
Improve our website, content, programs, forms, and services.
Maintain website functionality and security.
Prevent misuse, fraud, or unauthorized activity.
Maintain appropriate business, tax, accounting, and legal records.
Comply with applicable law or valid legal requests.
We will not use personal information for a materially different purpose without providing appropriate notice or obtaining consent when required.
4. Email and Text Communications
We may send service-related emails concerning enrollment, access details, appointments, schedule changes, confirmations, reminders, or responses to your requests.
Marketing emails may be sent when you have consented to receive them. You may unsubscribe from promotional emails by using the unsubscribe link included in the message. Unsubscribing from marketing does not prevent us from sending necessary transactional or service-related communications.
If you provide a mobile telephone number and consent to receive text messages, message and data rates may apply. Message frequency may vary. You may reply STOP to opt out and HELP for assistance.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-message opt-in information and consent will not be sold or shared with third parties, except service providers that help us deliver requested communications.
5. How We Share Information
We may disclose personal information to service providers that perform services on our behalf, including:
Website and landing-page hosting.
Customer relationship management.
Forms and survey processing.
Appointment scheduling.
Email and text-message delivery.
Video or digital-content hosting.
Analytics and website security.
Payment processing, when applicable.
Technical support and data storage.
These providers may include the Loudou/HighLevel platform and other companies necessary to operate the website and deliver your selected service.
We may also disclose information:
When you direct us to do so.
With your consent.
To comply with a subpoena, court order, law, or lawful government request.
To investigate suspected fraud, misuse, security threats, or illegal activity.
To protect our rights, safety, users, services, or property.
As part of a merger, sale, restructuring, or transfer of business assets.
We do not sell or rent your personal information.
6. Payments
If a paid product or service is offered, payment information may be collected and processed by a third-party payment processor.
We do not intend to receive or store your complete credit-card number or security code. The payment processor’s own privacy policy and security practices govern its handling of payment credentials.
7. Cookies and Similar Technologies
The website and its service providers may use cookies, pixels, local storage, and related technologies to:
Keep the website functioning.
Remember information previously entered.
Understand website traffic and usage.
Measure page performance.
Improve forms and booking experiences.
Protect the website against misuse.
You may adjust cookie controls through your browser. Disabling certain cookies may affect website functionality, saved form information, or scheduling features.
8. Private Communities and Third-Party Platforms
You may be offered access to a private community hosted through Facebook, Telegram, or another third-party service.
Participation is voluntary. Information you post or share inside those platforms may be visible to other community members and is also governed by the platform’s own privacy policy and settings.
Do not share information in a group that you would not want other group members to see.
9. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide the requested service.
Maintain appointment and communication records.
Manage our relationship with you.
Meet tax, accounting, legal, security, and business obligations.
Resolve disputes or enforce agreements.
Intake responses will be kept only for as long as reasonably needed for the purpose for which they were collected or as otherwise required by law.
When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it. Some information may remain temporarily in backups or archived systems.
10. Information Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, loss, or misuse.
However, no website, transmission method, database, or storage system can be guaranteed to be completely secure. You submit information through the internet at your own discretion.
If you believe your information may have been accessed improperly, contact us promptly.
11. Your Privacy Choices and Rights
Depending on where you live and the law that applies, you may have the right to:
Request access to personal information we maintain about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Request a copy of information you provided.
Withdraw consent where processing is based on consent.
Opt out of promotional email or text communications.
Ask questions about how your information is used or disclosed.
Certain requests may be limited when retaining information is reasonably necessary to comply with law, complete a transaction, maintain security, resolve disputes, or exercise legal rights.
To submit a request, email [email protected] with the subject line Privacy Request. We may need to verify your identity before completing the request.
Indiana’s Consumer Data Protection Act became effective January 1, 2026, although its requirements apply only to businesses meeting specified statutory thresholds. This policy provides a practical process for requesting access, correction, deletion, or a copy of information regardless of whether those thresholds apply.
12. Children’s Privacy
This website and its services are not directed to children under 13.
We do not knowingly collect personal information from children under 13. If we learn that such information was submitted, we will take reasonable steps to delete it.
13. Third-Party Links
The website may include links to third-party websites, platforms, communities, or services.
We are not responsible for the privacy, security, availability, or content practices of third parties. Review their policies before providing personal information.
14. United States Processing
We operate from the United States. If you access the website from another country, your information may be transferred to, processed in, and stored in the United States or other locations where our service providers operate.
Privacy laws in those locations may differ from those in your country.
15. Changes to This Privacy Policy
We may update this Privacy Policy when our website, forms, programs, technology, service providers, or legal obligations change.
The updated policy will be posted on this page with a revised effective date. Continued use of the website after an update means the revised policy will apply to future interactions.
16. Contact Us
For questions, concerns, requests, or complaints about this Privacy Policy or your personal information, contact:
Joanna Ernestine
Sober Self-Trust Mastery
Website: joannaernestine.com
Email: [email protected]